At Urban Track, we want you to be fully satisfied with your purchase. If you are not happy with your order, our Return & Exchange Policy is here to help make the process simple and smooth.
Return Eligibility
You may request a return if:
- The item is unused, unworn, and unwashed
- The product is returned in its original packaging
- All original tags and labels are attached
- The return request is made within 7 days of receiving the order
- Proof of purchase or order confirmation is provided
Exchange Eligibility
Exchanges are available if:
- You received the wrong size
- You received a damaged or defective item
- You received the wrong product
- The requested replacement item is available in stock
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or discounted items
- Customized or personalized products
- Used, washed, or damaged items caused by customer misuse
- Items returned without original packaging or tags
Return Process
To start a return:
- Contact our customer support team with your order details
- Share clear photos if the item is damaged or incorrect
- Wait for return approval and instructions
- Ship the item back to the provided return address
Exchange Process
Once we receive and inspect the returned product, we will process your exchange and ship the replacement item as soon as possible.
Shipping Charges
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Shipping charges from the original order are non-refundable.
Processing Time
Returns and exchanges are usually processed within 5–7 business days after receiving the returned item.