At Urban Track, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds
To qualify for a refund, the item must meet the following conditions:
- The product must be unused, unworn, and unwashed
- The item must be returned in its original packaging
- All tags and labels must be attached
- The return request must be made within 7 days of receiving the order
- Proof of purchase or order confirmation must be provided
Non-Refundable Items
Refunds will not be provided for:
- Sale or discounted items
- Customized or personalized products
- Items damaged due to misuse or improper handling
- Products returned without original packaging or tags
Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund request.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your payment provider or bank, as processing times may vary
- If the issue continues, contact our support team for assistance
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Shipping charges paid during the original purchase are non-refundable.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and order details so we can resolve the issue quickly.